Privacy Policy

Shuttle ("the App”) provides products, reviews and order transfer capabilities, and real-time stock syncing, to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account, such as Shop name, shop's owner name, where the inventory is managed and shop's email address

Additionally, we store your shop's products SKUs & IDs. This information is used for the review transfer.

We also store the products name, and primary image URL (thumbnail size), for presentation purposes in the dashboard.

During the process of connecting your Etsy shop to Shuttle, we also store the Etsy shop's name, avatar and ID. We also store product SKUs, IDs and stock levels. This information is used for product transfers and stock syncing purposes and authentication with Etsy.

For order transfers, and automatic fulfillments, we store the customer's email and name, which is used to ensure that no duplicate customers are created, and orders are assigned to the correct costumers during transfers.

How Do We Use Your Personal Information?

We use your email for communication only. That's it. When you contact us through the chat bubble, your email and name is used for communication purposes. We don't use the information collected mentioned above for anything else apart from the actual functionality of Shuttle.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at